Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@redflowertemple.com. Please note that returns will need to be sent to the following address: 

Dufaystraat 9, 5654 DV Eindhoven, the Netherlands



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@redflowertemple.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@redflowertemple.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at redflowertemple@gmail.com . Please note that returns will need to be sent to the following address: Dufaystraat 9, 5654 DV Eindhoven Netherlands

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at redflowertemple@gmail.com. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@redflowertemple.com.

Red Flower Temple

Return & Cancellation Policy

Last updated: March 2026  |  redflowertemple.com

This policy applies to all purchases made on redflowertemple.com and is governed by European Union consumer law, including Directive 2011/83/EU on consumer rights. As a consumer in the EU or EEA, you have specific rights that are described below.


1. Physical products

1.1 Right of withdrawal (herroepingsrecht)

If you are a consumer located in the EU or EEA, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. This is your statutory right of withdrawal under EU law.

The 14-day withdrawal period begins on the day you, or a third party designated by you (other than the carrier), physically receive the goods.


1.2 How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the 14-day period expires. You can do this by:

  • Sending an email to: redflowertempl@gmail.com
  • Using the contact form at redflowertemple.com/pages/contact
  • Sending a written notice by post to our registered address


You may use the model withdrawal form provided at the end of this policy, but it is not mandatory. You only need to clearly communicate your intention to withdraw.


1.3 Return of goods

After notifying us of your withdrawal, you must return the goods to us without undue delay and no later than 14 calendar days from the day you notified us. You bear the direct cost of returning the goods unless we have agreed otherwise in writing.

Goods must be returned in their original condition, unused, and in the original packaging where possible. We reserve the right to reduce the refund if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.


1.4 Refunds

We will process your refund without undue delay and no later than 14 calendar days from:

  • The day we receive the returned goods, or
  • The day you provide proof of return shipment (whichever is earlier)

The refund will be made using the same payment method you used for the original transaction, at no cost to you, unless you have expressly agreed otherwise.

We will refund the full purchase price including standard delivery costs. If you chose a more expensive delivery method than the standard option we offer, we will only refund the cost of standard delivery.


1.5 Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

  • Goods that have been clearly personalised or custom-made to your specifications
  • Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery (e.g. opened ink or pigment containers, used brushes)
  • Goods that have been mixed inseparably with other items after delivery


Art prints that are numbered and signed are not excluded by default, but must be returned undamaged and in their original tube or flat packaging.


1.6 Defective or incorrect goods

If you receive a defective, damaged, or incorrect product, you have the right to a remedy under EU consumer law. Please contact us within a reasonable time of discovering the defect, and no later than two years from the date of delivery. We will offer repair, replacement, or a full refund depending on the circumstances.


In such cases, we will cover all return shipping costs.

 

2. Online seminar subscription (Mastering the Basics)

2.1 Nature of the service

The Mastering the Basics seminar is a digital subscription service granting ongoing access to video course content, a community platform, and new weekly lessons. As a digital service that is continuously delivered, specific rules apply to your right of withdrawal.


2.2 Right of withdrawal for digital services

Under EU Directive 2011/83/EU, you have the right to withdraw from a digital service contract within 14 calendar days of purchase, without giving any reason, as long as access to the content has not yet been activated or initiated.

However, if you have expressly requested that the service begin during the 14-day withdrawal period, and you have acknowledged that you thereby waive your right of withdrawal once the service is fully performed, the right of withdrawal is lost upon activation of your account and access to course content.

By completing your subscription purchase and activating access to the seminar, you acknowledge that the digital service has begun and you waive your right of withdrawal.


2.3 Cancellation of subscription

You may cancel your subscription at any time through your account area at redflowertemple.com. Cancellation will take effect at the end of the current billing cycle. You will retain access to course content until that date.

For subscriptions with a minimum commitment period (currently 6 months for the prepaid plan), cancellation before the end of the minimum term does not entitle you to a refund of already charged amounts. The minimum term is clearly communicated before purchase.


2.4 Refunds for the seminar

Refunds for the seminar subscription are considered on a case-by-case basis in the following situations:

  • Technical failure preventing access to the service that we have been unable to resolve within 7 business days of your report
  • Substantial change to the core content of the service that was not disclosed at the time of purchase


Requests based on change of mind after accessing course content are not eligible for refunds, consistent with EU law on digital content.

 

3. Contact & complaints

For any questions about this policy, returns, or refunds, please contact us:


  • Email: redflowertemple@gmail.com
  • Contact form: redflowertemple.com/pages/contact

We aim to respond to all enquiries within 2 business days.

If you are not satisfied with our response, you have the right to submit a complaint to the consumer authority in your country of residence, or to use the European Commission’s Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr