Política de envío
Shipping policy – Red Flower Temple
We ship our Japanese art supplies from Eindhoven, the Netherlands, to customers worldwide. This policy explains how and when your order is sent and what it costs.
Processing time
Orders are packed and handed to the carrier within 2-5 working days (Monday to Friday, excluding Dutch public holidays). You will receive an email with a tracking link as soon as your parcel is on its way.
Delivery times
After dispatch, parcels usually arrive within:
- Netherlands: [1–2] working days
- European Union: [2–7] working days
- United States: [5–12] working days
- Rest of world: [7–21] working days
These are estimates from our carrier, PostNL or DHL. Delays can happen during holidays, strikes or customs checks, and are outside our control.
Customs and import duties
Orders within the European Union are shipped without customs charges. For orders outside the EU, [import duties and taxes are payable by the recipient on delivery / duties and taxes are calculated and charged at checkout, so nothing extra is due on delivery]. We cannot mark parcels as gifts or declare a lower value.
Address and failed delivery
Please check your shipping address carefully. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you; reshipping costs are for the customer.
Lost or damaged parcels
If your parcel has not arrived within the delivery time above, or arrives damaged, email us at info@redflowertemple.com within 14 days of the expected delivery date, with photos for damage. We will investigate with the carrier and send a replacement or a refund.
Online seminars and digital products
Online seminars and courses are delivered digitally. You receive access by email right after payment; no shipping costs apply.
Questions
Contact us at info@redflowertemple.com or via redflowertemple.com/pages/contact.